Moving this summer? Protect yourself by planning ahead

Moving this summer? Protect yourself by planning ahead

By / State News / الثلاثاء, 28 تموز/يوليو 2015 04:00

RALEIGH, N.C. : July 2015 - By Attorney General Roy Cooper:
Moving is hard work, and many of the millions of Americans who move between May and September hire professionals to help. If you’re planning to move this summer, learn what steps you can take to make sure it goes smoothly.
Most moving companies are legitimate, but some could damage your belongings as well as your wallet. Last year, one consumer complained that movers demanded $1,000 more than they expected on delivery day.
Another consumer reported that a moving company refused to compensate them for boxes of dishes that arrived broken.
Planning ahead and doing your research before choosing a moving company can help you avoid problems.
First, remember that there are two types of moves that are regulated by different rules and agencies.
• An interstate move is a move from one state to another.
- Interstate moves are regulated by the Federal Motor Carrier Safety Administration (FMCSA).
- These movers must provide you with a written estimate of total charges, or a guaranteed total price.
- If you use a broker and they give you an estimate, it must be in writing.
• An intrastate move takes place entirely within the borders of a single state, like a move from Asheville to Wilmington.
- Intrastate moves are regulated by the North Carolina Utilities Commission (NCUC).
- Intrastate movers can offer lower rates, so shopping around can save you money.
Wherever your move takes you, remember these tips:
• Ask for recommendations. Before you choose a moving company, ask people you trust, like neighbors, friends and family. If you’re not sure that a company is legitimate, check with the Better Business Bureau.
• Check for complaints. Learn what other consumers are saying about the company.
- If you’re moving within North Carolina, ask the company for its NCUC certificate number and then call the NCUC at 919-733-7766.
- If you’re moving from North Carolina to a location out of state, ask the company for its motor carrier number and then check it out online at the U.S. Department of Transportation’s website, www.protectyourmove.gov.
• Shop around. Get estimates from more than one company to make sure that you’re getting the best deal possible. Ask if the companies require deposits and at which amounts.
• Get a written estimate for time and cost. Make sure you get the specific dates, times, and estimated cost of your move in writing. Remember that an estimate is not necessarily a guarantee, and that the move may cost you more.
• Know your mover’s policies. Does the company have a settlement policy for disputes? Do they have a minimum charge? Do they offer insurance? In the event that your property is lost or damaged, what are you liable for? Don’t forget to ask.
• Never pay upfront. Beware of companies that require full payment before they complete your move.
If you have problems during your move, share them with the company as soon as you can. You can also file a complaint with the appropriate government agency:
• For moves within North Carolina, contact the Transportation Rates Division of the N.C. Utilities Commission’s Public Staff at 919-733-7766.
• For moves from one state to another, contact the Federal Motor Carrier Safety Administration by phone at 1-888-368-7238 or online at http://nccdb.fmcsa.dot.gov.
Attorney General Roy Cooper and his staff want to North Carolina consumers to get the most for their money. We’re here to be of service when you need us.
Through efforts like these Consumer Columns, we hope to help North Carolinians avoid problems ahead of time.

Author

Super User

Super User

Carolina Beach North Carolina

Partly cloudy
73°F
ENE at 18 mph /92%
Tuesday
73°F / 81°F
Wednesday
71°F / 85°F
Thursday
74°F / 82°F

 

Please publish modules in offcanvas position.