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CFPUA Launches Expanded Community Outreach Initiative

NEW HANOVER CTY,  February 28, 2013 - Cape Fear Public Utility Authority (CFPUA) is pleased to announce the launch of an expanded community outreach initiative designed to improve CFPUA’s relationships with its customers.  In the coming days, weeks and months, CFPUA will increase its proactive outreach to homeowners associations, civic organizations and community groups in an effort to present information about the Authority, what it does, how it performs its operations and how those operations are funded.  If there are specific areas of concern tied to a particular group, CFPUA will tailor its presentation to touch upon those areas of interest.  A question-and-answer session will then follow each presentation to allow for an open exchange of
questions and concerns, including a discussion about CFPUA’s rates.
The program will create more opportunities for a direct dialogue between CFPUA’s customers and the Authority about its role in Wilmington and New Hanover County. 
“Our goal is to increase our efforts to educate our
customers about CFPUA’s work to bring life’s most precious product – clean, drinking water – to their homes,” said Matt Jordan, CFPUA Chief Executive Officer.  “We also want to provide more chances for our customers to speak with us about their issues and concerns so we can try to quickly and clearly address them.  Fostering such an open dialogue can only serve to help us improve our services to our customers.”
Interested homeowners associations, civic organizations and community groups are also invited to proactively contact CFPUA to schedule a meeting by contacting Mike McGill, CFPUA’s Chief Communications Officer, at
This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 332-6704. 
The sessions can be scheduled during morning, afternoon and evening hours and can fit into existing organization meeting times.
“As a relatively new addition to CFPUA, I look forward to meeting with as many customers as possible,” said McGill.  "Everyone wants to be heard and these meetings will enhance our efforts to develop stronger relationships with our customers.  Together, through these sessions, we can increase the fruitful exchange of information, which can only help us as we continue our work to provide the highest quality water and wastewater services to the people of Wilmington and New Hanover County.”
Source: Cape Fear Public Utility Authority.